Cancellation and Refund Policy

About your purchase

VedIQ Astro reports are personalised digital products generated from the birth details and preferences you submit. The displayed price of ₹999 is the final checkout price and is inclusive of applicable taxes. If a coupon is used, the checkout will show the discount and final amount before you pay.

Cancellation before generation

You may request cancellation while payment has been completed but report generation has not begun. We will refund the amount actually paid. Once a correctly generated personalised report is available, a change-of-mind cancellation is generally not available, subject always to your statutory consumer rights.

When we refund

Corrections and technical problems

Contact us within 7 days of delivery if the PDF is incomplete, unreadable, corrupted, addressed incorrectly, or does not use the birth details shown in your confirmed order. We will first correct or regenerate the files at no cost. If we cannot provide a correct report, we will issue a full refund.

Interpretive disagreement, or dissatisfaction because a traditional Jyotisha interpretation does not match a personal expectation, is not by itself a technical defect. VedIQ presents interpretations as traditional lenses rather than guaranteed outcomes.

Coupons and free orders

A refund cannot exceed the amount you actually paid after discounts. A coupon has no cash value. A fully discounted order does not create a cash refund entitlement, although we will still correct or regenerate a defective report.

How refunds are paid

Approved refunds are returned through Razorpay to the original payment method. We normally initiate them within 2 working days. Banks and payment networks commonly take a further 5–7 working days to display the credit. Processing time after initiation is controlled by the relevant bank or payment network.